“Stichtel brings exceptional knowledge and perspectives. In fact, we never look upon them as consultants, rather they are valued members of our team”
Ben Smith
C.F.O., Advanced Electrical
Telecom Consulting
Stitchtel performs a comprehensive analysis of your current telecom services. The analysis can be done for voice and data services, managed services and disaster recovery and Network Infrastructure. Our goal is to provide you with cost reduction and Procurement of Services. We don’t stop there, we also manage the project through the install process as well as ongoing invoice review to make sure everything is being billed correctly.
Stitchtel performs the analysis by taking a complete Telecommunications Inventory. We work hard to understand your business and how we can streamline your telecommunications. The result: A more efficient, more focused operation. We’ll review the last 3 months of invoices along with a copy of all your current contracts to make sure we are compliant with your current agreement. We can also review or build network diagrams so that we can look for areas that might be managed more effectively. Lastly, we will come back and recommend the right options for service with a clear recommendation so you can make the most informed choice.
Voice
Voice is at the core of your communication. And voice is where most companies can save the most money
- Local
Local calling is nominal for everyone—but are your numbers being alloted most effectively? Are you paying long distance charges that could be local? - Long Distance
Long distance calling has changed a lot over the past 5 years. What are you doing to take advantage of those changes. How are you using long distance calling to improve service for your customers and communications to your employees? - VoIP
Voice over Internet Protocol is the most important change to tele-communication since the introduction of the pound key. But VoIP can be confusing and resource intensive. We specialize in leveraging the new benefits of VoIP.
Managed Field Services
Managed Field Services means unloading the burden of servicing communications hardware, IT infrastructure, and data management. It means getting more out of IT and Field Operations for less money.
- Break Fix Services
All clients have different service needs. Our offering is structured to maximize response effectiveness and speed resolution times. Stitchtel’s core value is solving our clients’ telecom problems. In what is called "Break Fix" we dispatch a qualified, trained and courteous technician to an end-user’s location to investigate and solve hardware problems. Clients rely on us as a Break Fix partner because we focus on executing the fundamentals of service: competency courtesy and timeliness all to the customer’s satisfaction. We specialize in Break Fix service calls primarily for in-home and small office/home office (SOHO) onsite service. Stichtel’s Technicians are dispatched to homes and offices to repair desktops, laptops/netbooks, printers, and wireless access devices. Our Client Technicians support customers who request service Monday through Friday. We strive to deliver on-site responses on the next-business-day. Stitchtel’s Field team works as an integrated part of your customer service offering, providing repair services without changes to your central office. Leverage our network to improve your telecom service offering. - Scheduling
Stitchtel proposes using our proprietary Web-based tool to schedule and track dispatch activity. Our scheduling platform has an easy-to-use interface that allows customers to view the status of their installations remotely. Another screen provides extensive reporting options. Users can either view reports online or download them into Excel for further evaluation. - Availablity
Stitchtel employees and its subcontractors are managed by the Stitchtel’s Field Deployment Platform which is manned 24x7. Our platform connects field technicians with scheduling dispatching and tracking information to provide an up-to-the-minute status of all your service calls. The Stitchtel platform provides quality assurance tracking, and full documentation of the activities and results from each service call. Your specific dispatch requirements and test-and-acceptance procedures are managed and maintained on the platform. The Field Deployment Platform platform can also offer enhanced acceptance testing to improve call center response performance as well as connect Tier I and II support directly to field engineers. Stitchtel is available to respond quickly to trouble tickets, maintenance dispatches, de-installations, and equipment retrievals to help you manage customers more profitably. - Disaster recovery
No one expects a disaster. A little bit of planning goes a long way. Our customers appreciate our ability to knock out this annoyance as part of our overall offering. They’re happy to know that when they work with Stitchtel, they don’t have to spend a lot of time thinking about the unthinkable. - Application Hosting
Most companies run at least one mission critical software application. We have client’s whose business is simply building and running one web application. What ever the business what ever the application we keep them up longer for less money than anyone. We make sure that mission critical software is always available. - Back-up
Who has time to bother running back ups when you have a business to run? Yet skipping an essential back-up could mean a loss of millions of dollars—it could even mean the loss of an entire business. We make sure that back-ups are manage efficiently and effectively so when that invitable bump in the road comes, you never even know it happened. - Co-Location
Co-location varies wildly in prices. We stay up to the minute on offerings and performance. We monitor who has the best deal for your needs. Stitchtel finds the perfect fit every time.
Broadband
The Internet is an essential business tool that no one can afford to be without. But can you afford the Internet you need to serve your customers and employees? Are you using the Internet in the most efficient way for your business? Is your business getting every penny of value it can generate out of the internet? Broadband means fast business.
- Internet
Whether you need 1 mg or 1000 we can find the best route—to the most bandwidth—for the least amount of money. Rock your business’s profits with our backstage pass to the best broadband solution for your business needs. - VPN
Virtual Private Networks allow highly classified and mission critical information to be shared over the public Internet. We have the expertise you need to make VPN’s easier to deploy and less expensive to access. There are dozens of options out there. When you trust us to support your business you’ll know you’ve got the right sized solution for your business requirements. You also have a single-source of responsibility to contact if things don’t go as expected. - MPLS
VPN not getting it done? Need more privacy more bandwidth and more flexibility than a Virtual Private Network can provide? Talk to the Stitchtel team about MPLS and how it can help businesses take their information and communication totally private and totally secure.
Multi-Location Services—Stitchtel PhD
PhD stands for Partner help Direct.
If you are managing multiple locations or franchisees out in the field; we built PhD just for you.
Managing multiple locations usually means managing multiple carriers, multiple provers and multiple pains. That’s why Stitchtel created PhD. It’s a service tier we’ve configured especially for the telecom challenges associated with managing multiple locations.
We listened closely to our customers who face the unique pressures of managing multiple locations. They wanted a single source of responsibility to streamline billing and reduce costs. Our customers wanted to help their IT teams more effectively manage Moves, Adds, and Changes for telecom-dependent devices like Point of Sale terminals, traditional phone line termination, and dedicated PC’s.
We also heard our customers would like the advantage of buying voice and data in larger blocks and getting the discounts they deserve.
So, before telling that new franchisee or division manager to call their local carrier, consider Stitchtel PhD. Work directly with a voice and data services expert solely dedicated to the success and profitability of your business.